Disparities in Healthcare: Strategies to Improve Equality for All Patients

October 21, 2020
5:00 PM EDT - 6:30 PM EDT
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Registering for this program is a two-step process. 

  1. Purchase a ticket here on the THEF website. 

  2. After purchasing your ticket, you will receive a receipt both on screen and via email with a link to an ACHE platform to complete your registration. You MUST navigate to the ACHE platform to complete your registration in order to have access to the login credentials for the October 21 program. There is no additional cost associated with this second step.

Registration closes on October 19, and is capped at 50 participants per ACHE guidelines.

The Triangle Healthcare Executives' Forum of North Carolina (THEF) chapter of the American College of Healthcare Executives (ACHE) cordially invites you to a virtual education event on 'Disparities in Healthcare: Strategies to Improve Equality for All Patients'.

Quality of care should not vary on the basis of the patients’ socioeconomic, ethnic, gender, or geographic background. It is known, however, that there is a healthcare divide in the U.S. especially in vulnerable populations including: those lacking health insurance (or are underfunded), low-income families, racial and ethnic minorities, and LGBTQ populations. The Affordable Care Act aimed to address access and equity of care issues by expanding health insurance coverage. Deficits in access to care changes the way healthcare is delivered and financed. To embrace diversity is a core principle of the healthcare management profession and is also an ethical and business imperative. Healthcare organizations must ensure their staff is educated on disparities to appropriately address the needs of patients from diverse cultural and economic backgrounds to provide equitable high-quality care to all. It has been shown that patient-centered care improves clinical outcomes and patient satisfaction while reducing medical errors and costs. Eliminating healthcare disparities provides a strategic component to ensure organizational excellence and long-term financial viability.

Discussion Questions:

  1. What methods are your organization using to strengthen care delivery to vulnerable populations?

  2. What educational offerings has your organization provided your staff to develop skills and cultural competency to provide quality care to patients of diverse backgrounds?

  3. What policies have been developed to address gaps in care?

  4. What steps has your organization taken to expand leadership opportunities for ethnic minorities in health services management?

  5. Considering the most recent pandemic, what has changed or been identified as a need to change within your organization in terms of care access?



Emily Greene, FACHE, Health Center Administrator, Duke Dermatology

Emily Greene is currently a Health Center Administrator for Duke Dermatology.  She received her Bachelors of Nursing from University of North Carolina at Chapel Hill and her Masters in Nursing/Hospital Administration from the University of California, Los Angeles where she completed her executive residency in hospital administration.  Ms. Greene is recognized as a Fellow of the American College of Healthcare Executives and leads Diversity and Inclusion Programming for Triangle Health Care Executives’ Forum.

Ms. Greene has over 20 years of experience in a variety of inpatient and ambulatory settings across the country and has been in her current role as Health Center Administrator for 6 years.  She has championed several safety initiatives for patient identification and medication administration.

Along with clinical skills, Ms. Greene has expertise in ambulatory and hospital operations, performance improvement, patient safety and quality management.  Most recently, she has spearheaded an initiative to reduce specimen labeling events in Dermatology and other departments.  She has used Six Sigma Green Belt training to improve clinic efficiency and eliminate waste in the ambulatory clinics.  She has been instrumental in developing policies and standardizing patient care processes to promote safety and quality outcomes across clinical sites and lectures at Quality and Safety conferences on reducing error and learning from defects.  She is an certified TEAM STEPPS master trainer and Duke Quality Systems coach.


Millard D. Collins, MD, FAAFP, Chair and Associate Professor in the Department of Family & Community Medicine, Meharry Medical College

Millard Darnell Collins, Jr. was born in New Orleans, LA on January 4, 1976 to the late Millard D. Collins, Sr. and Dianne Joseph Collins. He graduated from Xavier University of Louisiana in 1997 with a B.S. in Chemistry, then pursued a career in medicine at Meharry Medical College. Since that time, Nashville, TN and Meharry Medical College has been his home. Dr. Collins received his M.D. in 2001, then got married just 6 weeks later to his college sweetheart, LaTandra Gilmore of Houston, TX. They have been married over 16 ½ years and are blessed with two wonderful daughters, Mary Leigh and Lauren Elizabeth.

Since graduating from Meharry Medical College, and completing training there in Family Medicine (board certified since 2004), Dr. Collins has worn many hats, including Clerkship Director, Residency Program Director, Associate Dean of Student & Academic Affairs, and currently serves as Chair and Associate Professor in the Department of Family & Community Medicine. In addition to his efforts at Meharry, he also has completed a Mini Fellowship in Geriatrics at UCLA (2008) and is a Harvard Macy Scholar (2010). Dr. Collins has an enthusiastic and innovative approach to curriculum design and clinical practice. Despite the
tremendous administrative duties assigned, he has continued clinical interest ranging from inpatient and outpatient medicine, women’s health, geriatrics, and addiction. Meharry Medical College is a place he proudly calls home.

Having spent years as a clinician with a busy practice and as a passionate professor of medicine, Dr. Collins spends his days as a versatile administrator, mentor to many students, residents and junior faculty, and letting the local Nashville community and beyond know of his passion for serving God through worship of mankind. It is indeed his hope to apply his innovative approach to problem solving to the larger societal needs surrounding health disparities.

Heather Jacobson, MS, Senior Planning and Strategic Service Analyst, Duke Population Health Management Office

Heather Jacobson is a Senior Planning and Strategic Service Analyst for Duke Population Health Management Office. In this role she leads the post-acute care strategy and analysis for Duke Connected Care, Duke’s Clinically Integrated Network (CIN), including operationalizing the Duke HOPE Skilled Nursing Facility Collaborative. Prior to this role, she was a Quality Reporting Consultant for Duke Health Private Diagnostic Clinic, PLLC, the multi-specialty faculty practice plan for Duke. There she managed the ambulatory Meaningful Use program, responsible for over 1,200 eligible providers. Heather also maintains her licensure as a speech language pathologist, and has spent over 15 years providing interdisciplinary care across the healthcare continuum. Heather received both her Master in Health Administration and MS in Speech Language Pathology from the University of North Carolina at Chapel Hill and her BA in Speech and Hearing Science from The Ohio State University.

Anthony L. Johnson, PhD, Regional Behavioral Health Consultant, Immigration Health Service Corps, Department of Homeland Security

CDR Anthony L. Johnson, PhD is a senior officer with the United States Public Health Service (USPHS). Dr. Johnson has over 25 years of career experience within healthcare administration, behavioral science, budget, contract and financial management, international auditing, organizational leadership and staff development. Additionally, in the behavioral health field his experience expands as a clinician, researcher, community advocate, published author, professor, policy advisor and program director within various community and federal agencies including prior service with the Substance Abuse Mental Health Services Administration, Indian Health Service, Bureau of Prisons, and Veterans Health Administration. He is a trailblazer in culturally oriented program development, education, crisis response and integrated care centered to address disparities and to enhance life and livelihood for diverse and under-represented communities.

His present operational detail is with the Department of Homeland Security, Immigration Health Service Corps where he serves as a Regional Behavioral Health Consultant managing staff and behavioral health clinical operations at 11 healthcare facilities serving over 12 thousand persons of the global migrant communities. He frequently presents at forums and in community and academic institutions in program areas including advocacy, community development, ethics, crisis response, clinical practice, trauma-informed intervention, cultural awareness and integrated care. In addition, Dr. Johnson served diligently on the Board of Directors for the National Association of Social Workers – Arizona Chapter from 2015 – 2016. He was awarded the Arizona State University Center for Allied Behavioral Health Policy 2016 National Cultural Heritage Excellence Award. Within the USPHS, he has served on several deployment missions including the Great Plains Mission, the Hurricanes Irma and Maria Response to the US Virgin Islands and Puerto Rico and numerous Department of Homeland Security mission critical patient care deployments. Dr. Johnson is deeply committed to the Commissioned Corps and serves as a Lead Faculty for the Commissioned Officer Training Academy (COTA) Officer Basic Course (OBC) Cultural Awareness Training and as the Co-Chair of the Health Services Officer Professional Advisory Committee, Policy Subcommittee. In addition, he is a current faculty member at Arizona State University and remains active in addressing the needs of under-represented communities in which he provides mental health services to homeless persons and families within the Washington, DC area. He is married and has two adult daughters. CDR Johnson is an asset to the public health and social work field and has dedicated his life to enhance the lives of all. 

Georgina Dukes, MHA, Southern Region Network Director, Unite Us

Georgina Dukes is a social justice advocate and is passionate about using healthcare as a vehicle to create social innovation. Georgina began her career in healthcare administration while a public health student at Clemson University where she managed student and primary care clinics in low-income, rural areas. She has a master's degree in health administration from the Medical University of South Carolina where she continued to build her experience in healthcare through academic medical center operations. After graduation, she was awarded the Duke Health Administrative Fellowship where she executed on projects bridging the gap between hospitals and community health initiatives which lead to her employment as a Strategic Project Manager for Duke Heart. Georgina Dukes is now the Southern Region Network Director for Unite Us – a tech company created to address Social Determinants of Health by connecting social and health care. In this role, she is leading a team that is creating a network where southern community members in need can have access to resources where they not only survive, but instead thrive and live a quality life.

1.5 ACHE Face-to-Face Education Credits have been approved for this programFace-to-Face Credits are reported to ACHE by the THEF chapter on your behalf following the program.


Refund policy: Refunds up to 7 days before event



$15.00 ACHE Student Associate

$25.00 ACHE Member

$35.00 Non-ACHE Members